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  Issue No. 77

www.patmathews.com

September 2008  

In this issue:

  • Quote of the month

  • Thoughts for Leaders - “Moving Forward”

  • This month’s featured 'Business' Top Ten - “The Top 10 Strategies for Positioning of Success”

  • This month’s featured 'Personal' Top Ten - "The Top 10 Attributes of Resilient People"   

  • Products and services

  • The Leadership Circle™ - The Breakthrough 360 ° Profile That Connects Patterns of Action with Habits of Thought

  • Order anything from Amazon through Mathews Associates. It’s easy!

  • Contact details


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Quote of the Month

The true test of character is not how much we know how to do, but how we behave when we don't know what to do.

~ Jon Holt


Thoughts for Leaders
 

“Moving Forward”


As I write this month's column, I noticed that the number of issues of Leadership Matters stands at 77!   I've been doing this newsletter for almost 6 1/2 years.   About 9 months ago, I sent out a request to readers to give me feedback on the newsletter, what you wanted to see, whether it was valuable, etc.  Out of almost 500 subscribers, I received just a handful of responses - they indicated that the newsletter was good and I should continue.   Since that time, my business has gotten extremely busy, I have taken on a co-director role in the leadership coaching program at Georgetown University and have found it hard to keep up with the newsletter and the monthly complimentary teleclasses.  I talked with my own coach about my dilemma.  Should I continue as is or stop, or something in between.  At that time, I chose to cut back teleclasses to every other month, and in July, for the first time, I had to cancel a scheduled class to accommodate a business appointment.  That sent me a clear message that I could not continue to do everything.   So, readers, this will be the last issue of Leadership Matters as you know it.  I will maintain the subscriber list, send some short articles, musings or quotes from time to time and do some complimentary teleclasses, using this newsletter format to announce them.  You don't need to do anything if you want to continue to be on the subscriber list.  If you wish to unsubscribe, instructions are at the bottom of the newsletter.

 

I thank you all for being loyal readers and I will continue to value all of your feedback.  As they say, this isn't goodbye, just a change in how I say hello!   Stay tuned for occasional tips, because "Leadership Matters". 

 


Complimentary Teleclass

No teleclass this month.


 

Featured Top Ten Business

 

Each month I publish one of the "Top Ten Business" lists compiled by Coachville. This month’s topic is “The Top 10 Strategies for the Positioning of Success”

Many businesses of today are often driven to compete strictly on price, quality, and features of their products and services. Companies who prosper over the long term don't simply offer the best deals, the best quality, or the most impressive bells and whistles. If you want to win big in today's cutting edge world of business, you have to begin by thinking differently and by challenging the status quo. Whether you are a new or an established business owner, these ten powerful strategies, taken from the Personal Environments Learning Club of CoachVille will position your company for big success.

1. Adopt the Philosophy of "Givers Gain."

In 2003, the members of Business Network International (BNI) passed over 2 million referrals to each other. Founded by CEO Ivan Misner, BNI is a business and professional networking organization that offers members the opportunity to share ideas, contacts and most importantly, referrals. Misner founded BNI based on the philosophy of Givers Gain, which is the belief that in order to get business, it is important to first give business. One of the critical factors in achieving success rests in the ability to develop reciprocal relationships where two parties naturally refer business to each other on a consistent basis. It's not what you know but who you know has never been so true as it is in today's competitive world of business.

2. Focus on Soft Innovations

In today's competitive marketplace, the old equation of spending more on advertising to increase profits it not working as it once did. In his latest book, Free Prize Inside, author Seth Godin, makes a strong case for using soft innovations as a way to get noticed in this crowded and noisy world. Soft innovations are the small yet insightful ideas that can take your product or service from good to remarkable. They are often hidden, and they usually solve a problem that is  peripheral to what your product is ostensibly about. At first glance, you think the soft innovation does not mean much, but once you have it in place, it becomes an essential part of your product or service. Examples of soft innovations include Starbucks Cards, Dinosaur-shaped pasta for kids, and Amazon.com cutting its ad spend and offering free shipping with the money saved.

3. Re-Groove!

How do you operate when the heat is on?  How do you respond to chaos?  When new skills or new behaviors are needed, how do you respond?  Knowing what to do and how to do it is one thing but being able to respond effectively and to keep your cool under pressure and on a consistent basis is a very different ballgame. As leaders in today's world, it is crucial to learn how to work differently and how to be able to shift and bend to meet expectations which here one day and gone the next. The half-life of a great idea or a new product or service has never been shorter, and it is up to you as a business owner to become masterful with reshaping strategies, adding new perks to old products, and to stay on top of your game in the face of dramatically changing circumstances. You may find that your strength of achievement was required to get your company up and running but that same strength is now squelching the creativity of your team. Its time to Re-Groove! Its time to unlock the incredible potential that is inside of you that is required to get the job done under present day demands. If you are dedicated to re-grooving (getting past the old worn out grooves of your past conditioning and the rut that we often get into,) it is essential to work with a coach or trainer who can coach you through the new behaviors quickly and in real time. By learning to re-groove, you will be able to create incredible opportunities for your company and for yourself with lightning speed.

4. Make Your Brand a "State of Mind."

Are you winning when it comes to style, a smart and accessible mix of products and services, and first rate customer service? If so, Bravo! However, this is just a part of the equation of what it takes to truly succeed. In order to create a brand that is truly memorable, it is crucial for you to live an inspired life and to make your brand a state of mind for your customers. This state of mind could be a feeling of trust and confidence, a sense of well being, or a state of knowing that you are buying from a company who has your best interests at heart. This state of mind cannot develop behind the confines of the walls of your business. It grows and develops when you are in the middle of your potential buyers in restaurants, traveling, checking out the competition, playing sports, tinkering with a hobby, having fun and lots of it! If you are living fully and in relationship with others, you will be re-energized every day and you will give your customers a vision of what an inspired life actually looks like, because you are living one! Your brand will become much more than your trimmings...it will become the connection that others feel when they think of you as a valued person in their lives.

5. Become Masterful at Mobilizing Resources.

The ability to galvanize resources, both human and monetary, and to build effective and efficient projects with them is a critical component of success in today's marketplace. We are quick to look first at the monetary costs of a project and quickly get cold feet, when the reality is that we have valuable resources hidden in our personal and professional lives which may not cost a dime. Social capital is one resource that is one of the most valuable assets available to business owners of today. The term social capital emphasizes that very specific benefits are made available from the trust, reciprocity, information, and cooperation associated with social networks. The value of social capital is that people can draw on the wisdom of each other to solve common problems, especially as it relates to money, time, and resources.

6. Buck Conventional Wisdom.

In 1971, Rollin King and Herb Kelleher decided to start an airline that you might say was different and a little bit quirky. They began with one simple notion: If you get your passengers to their destinations on time, at the lowest fare possible, and make sure they have a fantastic time doing it, people will choose you over a competing airline. This is the story of Southwest Airlines, who chose to move beyond the status quo by offering services and a sense of style that bucked conventional wisdom. With their focus on fun, games, and "Love Southwest Style, this top ranked airline has made its mark with its strong focus on stellar customer service and conveniences such as allowing customers to proceed to their departure gate without stopping at the ticket counter, skycap, and a self-service kiosk. Most importantly, Southwest has honed in on searching for important personal qualities in those they hire-- the perfect blend of energy, humor, team spirit, and self-confidence to match its famously offbeat culture. Southwest was once dismissed as a maverick, as their strategies seemed strange to the traditional airline powerhouses. These same powerhouses are now looking in awe at what this maverick has built. The strategy of originality worked. It had the sticking power required for huge success.

7. Become a Talent Farm.

When recruiting new employees, what are you looking for? Raw talent?  Raw communication skills?  Intellect?  Athletic ability?  Commitment? Skills?  Flexbility?  What about all of this and more If you are a company who wants to operate at the leading edge, where change is the greatest and success is the goal, you will want to recruit the most talented group of people you can find those people who are self- starters and who are living boldly in the world. By developing a talent farm culture, you can instill a mindset of excellence from the top to the bottom of your organization. This culture encompasses a deeply held belief that having high caliber people is crucial to your success. With this talent farm approach to recruiting, your company will also be required to continually recruit top talent. Successful businesses and organizations have a strong sense of what they are looking for, and they are always on the look for new talent and ways to retain them for a lifetime.

8. Embrace Your Core Values.

What is it in life that you most value?  Do you value beauty, leadership, creativity, stability, or family?  You can choose to orient your life around your wants and needs or the list of things you feel you should be doing, but if you embrace your core values and build your life around them, you will find experience inspiration and joy at a level you never thought was possible. Whole Foods Market is one of the fastest growing supermarkets of today, because its commitment to fresh, nutritious products is a value that keeps customers coming back for more and keeps employees happy, hard working, and committed. When you focus your business on doing what feels right and what fulfills you, you will have no regrets, because you have been true to the very core of your being.

9. Become a "White Hot Center" of Influence.

A white hot center of influence is an organization or group that you most want your company to be aligned with and in a relationship which is reciprocal. One connection into a visible and strong center of influence can position your company to attract a stream of qualified opportunities. (Example: You are an interior designer, and you want to be in the middle of Southern Accent or Better Homes and Gardens Magazine.) In order to attract a white hot center of influence, you have to become what you want to attract. Be well educated, highly skilled, experienced, trained and innovative in your product development. Fill your network with other business owners who are up to big things in the world and who are experts in their respective fields. Attract talented people into your company, and tap each and every talent and skill available. As you begin to raise your bar in all areas of your business and enhance your network, you will eventually become a white hot center that will attract others by the thousands.

10. Just Begin.

Start where you are, and begin today to create success in your life. Drop the excuses, reasons or people to blame, dis-empowering attitudes and behaviors and get on with the business of living the life you know you were born to live. Do what you know you want to do, and do it with passion. Begin today to create the tomorrow you want. As Peter Drucker said, "The best way to predict the future is to create it."


About the submitter:

This piece was originally submitted by Bea Fields and Kimberly George, Business Coaches, who can be reached at bea@coachville.com and kim@coachville.com, or visited on the web at CoachVille.com.
 

 

© Copyright 2001, CoachVille, LLC. May be distributed if full attribution is given and copyright notice is included.

 


 

Top Ten Personal

 

"The Top 10 Attributes of Resilient People" 

Resilience is one of the most important emotional intelligence competencies you can have in today's fast-changing world. It means being able to bounce back after setbacks, failures, disappointments and losses. It means not giving up, and continuing to face the future with optimism and courage despite events. You can bolster your resilience by understanding what makes people resilient and then working with a coach to improve your skills in these areas.

People who are the most resilient:

1. Can self-reflect and gain wisdom from their experiences. They know who they are without embellishment or fantasy.

2. Face reality head-on, labeling their setbacks, losses and disappointments for what they are.

3. Know their feelings, label them correctly, and express them routinely to others.

4. Know their time zone: past, present and future.

5. Commit to the agony of grieving when necessary for as long as it takes.

6. Find meaning and purpose in their struggles.

7. Have high EQ.

Think creatively and flexibly under stress. Expand rather than shut down when faced with a challenge.

8. Keep reserves of energy built up through regular periods of rest and renewal.

9. Have people upon whom they can depend, who know and love them as they are.

10. Know when they need help and get it.
 

About the submitter:

 

This piece was originally submitted by Susan Dunn, M.A., Clinical Psychology, who can be reached at sdunn@susandunn.cc, or visited on the web. Susan Dunn, M.A., Clinical Psychology wants you to know: Susan Dunn is a personal and professional development coach who likes to help people evolve through transitions. Email her for free ezine. Distance learning courses available.  The original source is: The School of Hard Knocks.

 

© Copyright 2001, CoachVille, LLC. May be distributed if full attribution is given and copyright notice is included.

 


Introducing the Breakthrough 360 ° Profile That Connects Patterns of Action with Habits of Thought
 

Pat Mathews is certified by The Leadership Circle ™. 

The Leadership Circle Profile™ (TLCP)

The Leadership Circle Profile is a true breakthrough among 360 degree assessments. It is the first to connect a well-researched battery of competencies with the underlying motivations and habits of thought. It reveals the relationship between patterns of action and the internal assumptions that drive behavior.

TLCP goes to the source of behavior to get greater leverage on change. Furthermore, unlike most leadership 360 degree assessments, which take hours to interpret, TLCP integrates all this information in a way that brings the key issues to the surface instantly. The data in TLCP reveals itself in seconds. At a glance, the whole gestalt is accessible. It immediately gets your leader in touch with what is working, what is not, and why!

In most organizations, this treasure trove of information remains buried. TLCP makes it easily accessible while it creates a foundation on which change can occur at a deeper level and a sustainable pace.

The Leadership Circle Profile Benefits:

  • More Revealing- The Leadership Circle Profile (TLCP) is the only leadership 360 assessment that connects patterns of behavior with habits of thought.

  • More Advanced--it instantly reveals key opportunities for your leader’s development without reams of documentation.

  • More than just an assessment--The rich theoretical underpinnings of TLCP
    provide a pathway to transformation. No other assessment of this type offers this.

  • More Efficient- It allows the coach to start at a breakthrough point with a leader rather than spend months trying to reach one.

  • More Dynamic - HR professionals, leaders, and seasoned consultants/coaches, consistently report that TLCP facilitates authentic, breakthrough results.

  • Widely Accepted--TLCP is truly world class and used by a vast number of leading local, national, and international organizations, and government agencies.

Click here to contact Pat now to learn more about this powerful tool. 

 


Is it worth your investment to become a stronger leader  Working with a coach can help you achieve your goals. For your convenience, we accept Visa and MasterCard for products and coaching services.    Contact us now by clicking here

                                                 

 


Book Information

A Guide to Getting It: Powerful Leadership Skills (co-authored by Pat Mathews) is available for $14.95 plus shipping and handling. Order yours now! Click here to order.

 

 

 

 


One of the greatest joys in my work is the time I spend as co-director of the Leadership Coaching program at Georgetown University.  This year, I joined 20 other faculty members of this program to collaborate on writing the soon to be published book On Becoming a Leadership Coach: A Holistic Approach to Coaching Excellence. This book focuses on coaching leaders in the context of the organizational systems within which they lead, drawing on the curriculum of the Georgetown University Leadership Coaching Certificate Program, one of the premier coach training programs in the world and the only one with this particular focus.

The book is edited by Christine Wahl,  the creator and director of the Georgetown University Leadership Coaching Certificate Program, as well as a Certified Professional Effectiveness Coach (NVW) and a Master Certified Coach (ICF) as well as two faculty members. Clarice L. Scriber is the founder of Clarity Consulting, Inc., and a former internal coach at Fannie Mae. Beth Bloomfield is the founder and principal of Bloomfield Associates, LLC.


 The book will be available in July and will sell for $45.  Amazon has a pre-order available with a 5% discount.   Proceeds from the sale of the book will be donated to a charity that makes a difference in the world, used to fund scholarships to the Georgetown University Leadership Coaching Program and for faculty development. 

To read more about the book or to order, click here


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Pat Mathews

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(717) 264 1143
 

Leadership Matters is a complimentary newsletter from Mathews Associates. Each month you will find articles, links to new ideas, and other resources to help you become a better leader in your personal and professional life. I will publish ideas from clients and readers, book reviews, "top ten" hints for both business and personal improvement, and tips from a variety of sources. I would love to include your story! If you have a leadership tip or story to share, contact me.

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